Help Center
At Fang, your smile and satisfaction is our highest priority! Find quick answers below, or use the links to track an order, start a return, or make a warranty claim.
FAQs
Answers on orders, products, whitening, toothpaste and more.
Track Your Order
Check where your parcel is with your order number.
Shipping and Delivery
Delivery times, shipping charges and Cash on Delivery.
Returns and Refunds
How to return a product and when refunds are processed.
Warranty
What is covered and how to make a claim.
Contact Us
Email us at smile@fangoral.com and our team will help.
Frequently Asked Questions
Where do I track my order?
Use the Track Your Order page with the order number from your confirmation email. If tracking has not updated 48 hours after dispatch, email smile@fangoral.com.
How do I start a return or refund?
Email smile@fangoral.com with your order number. There is no form to fill in; our team handles it over email.
How do I claim a warranty on my toothbrush or flosser?
Email smile@fangoral.com with your order number and a description of the fault. Keep your proof of purchase, which is required for the one year warranty.
Which product is right for me?
Browse the Teeth Whitening, Toothbrushes, Toothpaste and Floss and Water Flosser collections, each of which answers the common buying questions for that category. If you are still unsure, email us and we will recommend one.
How do I contact a human?
Email smile@fangoral.com. Please include your order number if your question is about an existing order, as it lets us answer in one reply rather than three.
Do you work with dentists, hygienists or dental students?
Yes. Fang runs dedicated programmes for dental professionals, hygienists and dental students, plus an affiliate programme for creators. All are linked from the site.