Refund Policy
We understand that oral care is a personal choice and if you are dissatisfied or do not like our products due to any reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 30 days from the date of purchase. Simply contact us on support@fangoral.com and return the products to our address. However, postage will be charged at actuals.
Our products once opened cannot be repackaged or resold due to personal hygiene challenges. Please note that we can offer exchanges or refunds on any sale, opened or used products only if they are sent back to us. You can return the products at 32, 5th Floor, Dheeraj Heritage, S. V. Road, Santacruz West, Mumbai 400 054, India
Fang is not responsible for damage after delivery. We will only offer one year warranty on our electric products for damages during delivery, or any internal defects or product failures.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery via email on support@fangoral.com or call/ WhatsApp on +91 (0) 98200 97567
If you are shipping an item over INR 5,000, you should consider using a trackable shipping service or purchasing shipping insurance. We donβt guarantee that we will receive your returned item.
Frequently Asked Questions
How long does a refund take?
Once the returned product reaches our warehouse and clears inspection, we process the refund to your original payment method. Banks and payment gateways then take their own time to post it, so allow a few working days after our confirmation email.
Which Fang products carry a warranty?
The S1 Electric Toothbrush, the E1 Electric Toothbrush and the Fang Water Flosser each carry a one year warranty valid from the date of purchase. A valid proof of purchase is required for any claim.
What is not covered by the warranty?
Routine wear and tear is not covered. Neither is damage caused by misuse, accidental damage, or repairs attempted outside Fang. Consumables such as brush heads, floss, whitening serum and toothpaste are not warranty items.
How do I make a warranty claim?
Email smile@fangoral.com with your order number and a description of the fault. We will help you troubleshoot first, because many issues are charging related. If we cannot resolve it, we ship you a new unit.